This Privacy Policy explains how BrandThink AI, Inc. (“BrandThink,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards information when you visit our website or use our AI automation services (the “Services”).
1. Information we collect
Information you provide
- Contact details such as your first and last name, email address, phone number, and company name when you fill out a form or contact us.
- Account and billing information such as billing address and payment details, processed by our payment provider.
- Communications including messages, call notes, and support requests.
Client data
When you engage us to build automations, we may process data from your connected systems (for example CRM records, emails, documents, or contracts) solely to deliver the Services. We process client data as a data processor on your behalf.
Information collected automatically
- Device and usage data such as IP address, browser type, pages visited, and referring URLs.
- Cookies and similar technologies used for site functionality and analytics.
2. How we use information
- To provide, operate, maintain, and improve the Services.
- To respond to inquiries, schedule consultations, and provide support.
- To process payments and send administrative messages such as invoices.
- To send marketing communications, which you may opt out of at any time.
- To monitor security, prevent fraud, and comply with legal obligations.
3. AI processing and your data
We do not use your client data to train AI models, and we contractually require the same of our AI model providers. Client data is used only to run the automations you have authorized, and access is limited to personnel who need it to deliver the Services.
4. How we share information
We do not sell your personal information. We may share information with:
- Service providers such as cloud hosting, AI model providers, payment processors, and analytics vendors bound by confidentiality obligations.
- Legal authorities when required by law or to protect our rights and users.
- Successors in connection with a merger, acquisition, or sale of assets.
5. Data security
We use industry-standard safeguards including encryption in transit and at rest, role-based access controls, and regular security reviews. No method of transmission or storage is completely secure, but we work hard to protect your information.
6. Data retention
We retain personal information for as long as needed to provide the Services and meet legal, accounting, or reporting requirements. Client data is deleted or returned within 30 days of the end of an engagement unless otherwise agreed in writing.
7. Your rights
Depending on where you live, you may have the right to access, correct, delete, or port your personal information, and to object to or restrict certain processing. To exercise these rights, contact us at contact@brandthinktech.fyi.
8. Cookies
You can control cookies through your browser settings. Disabling some cookies may affect how parts of our website function.
9. Children's privacy
Our Services are intended for businesses and are not directed to individuals under 16. We do not knowingly collect personal information from children.
10. Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the “Last updated” date above.
11. Contact us
Questions about this policy? Email contact@brandthinktech.fyi or call +91 89456 78934.