At BrandThink, we want every client to see real value from their automations. This Refund Policy explains when refunds are available for our subscription Services. It should be read together with our Terms & Conditions.
1. 14-day satisfaction guarantee
If you are not satisfied with our Services within the first 14 days of your first paid month on the Essential plan, you may request a full refund of that first month's fee. To qualify, the request must be submitted in writing within 14 days of your initial payment date.
2. Monthly subscription fees
- After the first 14 days, monthly fees are non-refundable for the current billing period.
- When you cancel, your Services continue until the end of the paid billing period and you will not be charged again.
- We do not provide prorated refunds for partially used months.
3. Custom plans
Refund terms for Custom plans, including any setup, milestone, or project fees, are defined in the applicable order form or statement of work. Where no refund terms are specified, Sections 2 and 4 of this policy apply.
4. Service failures
If we fail to deliver the Services described in your plan and do not resolve the issue within 30 days of written notice, you may be eligible for a prorated credit or refund for the affected period.
5. Non-refundable items
- Third-party software licenses or usage fees purchased on your behalf at your request.
- Fees for work that has been completed and approved by you.
- Accounts suspended or terminated due to a breach of our Terms.
6. How to request a refund
Email contact@brandthinktech.fyi with the subject line “Refund Request,” including your company name, invoice number, and the reason for your request. We will respond within 5 business days.
7. Processing
Approved refunds are issued to the original payment method within 7–10 business days. Depending on your bank, it may take additional time for the funds to appear.
8. Changes
We may update this Refund Policy from time to time. Changes will not affect refund requests submitted before the update.